NI HAO BABE FAQs
DO YOU OFFER GIFT CARDS?
Yes, you can check our Gift Card Page, we can also envelop your order if it's a gift.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard, and American Express credit cards and debit cards. We also accept PayPal, Apple Pay and Cryptocurrencies.
I HAVE A QUESTION ABOUT MY ORDER, WHO CAN TALK TO?
Need to make a change? Just a QQ? We'd love to chat! You can reach us at firstname.lastname@example.org. We are also available at email@example.com (for more formal inquiries LOL)
HOW CAN I FIND MORE INFORMATION ABOUT A PRODUCT OR AN INGREDIENT?
You can learn all about our products on their individual product pages. We also upload new blogpost weekly and keep you updated in our social media groups. If you have any other questions or thoughts just drop us an email. Don't be shy!
WHAT KIND OF SKIN TYPE IS YOUR PRODUCT SUITABLE FOR?
Our products are appropriate for all skin types: they’re lab tested and formulated for all skin types.
ARE YOU CRUELTY FREE?
We’re committed to being cruelty free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards. We are proud to share that our products are certified cruelty-free by Leaping Bunny, the only internationally recognised certification organisation for cruelty-free companies. Being Leaping Bunny certified also means our manufacturers and their ingredients have regular independent audits to ensure we’re compliant.
HOW ARE NHB PRODUCTS DIFFERENT FROM OTHER BEAUTY BRANDS?
Our products are meant to represent a free labelling lifestyle, genderless and unapologetic. We see beauty as an intimate experience that should be enjoyed individually and normalised without borders. Each formula is created to keep these concepts on mind.
I WANT TO COLLABORATE WITH YOUR BRAND. WHO SHOULD I TALK.
We love people reaching out to us, working on cool projects and doing weird things. Email us at firstname.lastname@example.org with your ideas!
ARE YOUR PRODUCTS ETHICALLY MADE?
Yes! We rejoice on sustainability, justice and equality. We supervise that our entire manufacturing process is made under high ethical and environmental standards. Our manufacturer selection process includes vetting partners based on the quality of their formulas, their ability to produce at accessible prices, and their commitment to a comprehensive set of good manufacturing practices (GMPs). Our GMPs include requirements specific to product safety, safe and fair labor, and environmental stewardship. We condemn forced labor of any kind -anywhere-, and we are committed to supporting fair and safe workplaces throughout every part of our business. Our GMPs forbid forced labor, underage labor, hazardous work environments, harassment and discrimination based on race, sex, sexual orientation, gender identity, pregnancy status, political opinions, religion, age and disability unrelated to an individual’s ability to perform the work required by the job.
CAN YOU TELL ME ABOUT YOUR ENVELOPES?
When envisioning the brand we did not wanted to use paper or any other kind of environmental packaging, we discover WASTEBASED and decided to stick with compostable mailers and also to be part of something bigger for the environment and the earth. (Much needed babe!)