RETURNS
WHAT IS YOUR RETURN POLICY?
We proudly offer a 30-day guarantee on all of our products. If you didn’t love a NHB product for any reason, please reach out to the NHB Team at customerservice@nihaobabe.com and we’ll address any questions or concerns. We issue exchanges or full refunds for products returned within 30 days. While we're happy to refund or replace your product, we are unfortunately unable to refund shipping charges.
HOW DO I START A RETURN OR EXCHANGE?
We’re sorry it didn’t work out for you, but our Customer Care team will be happy to help. Just reach out to customerservice@nihaobabe.com with your request, and one of our team members will follow up with you and provide instructions.
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
Returns are processed within 2 business days of receiving. We initiate the refund instantly on our end, but depending on your bank's policy, please allow up to 5 business days for the refund to reflect on your account.
If you have any other questions, do not hesitate to contact our customer service at customerservice@nihaobabe.com
WHEN CAN I EXPECT TO RECEIVE MY PACKAGE?
We are working closely with our external partners and carriers to ensure your products can reach you as quickly as possible. See below for the most up-to-date information:
Estimated Shipping Time
United States: Standard: 5-7 business days
United States (Rush): 2-3 business days
Canada: Standard: 8-17 business days
Canada (Rush): 3-4 business days
WHERE DOES NHB SHIP?
NHB currently ships to the 50 states and Canada. We are working on bringing NHB everywhere around the world. Tag us @nihaobabe to let us know where you live!
SHIPPING
WHEN WILL MY ORDER SHIP?
Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 2 to 4 business days (and orders placed after 1pm ET are processed the next business day). Then we take it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!
I'M HAVING PROBLEMS WITH THE TRACKING.
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via customerservice@nihaobabe.com. We can give you the inside info right away.
HOW CAN I EDIT MY SHIPPING ADDRESS?
If your order is shipping to an incorrect address, please email customerservice@nihaobabe.com. Make sure you have emailed us within 24 hours the order has been placed.
WHAT ABOUT FULFILLMENT SAFETY DURING THE PANDEMIC?
The safety of our team and customers is our top priority. We’re monitoring the situation very closely and working with our external fulfillment partners who are committed to taking all necessary safety precautions.
ORDER CANCELLATION
HOW CAN I CANCEL AN ORDER?
You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email customerservice@nihaobabe.com and we’ll help find an alternative solution.
I ACCIDENTALLY CANCEL MY ORDER, CAN I RESUME IT?
If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email customerservice@nihaobabe.com if you have any questions — we’re here to help!
I CANCELLED MY ORDER, BUT I'M NOT SURE IT WENT THROUGH. CAN YOU CONFIRM IT HAS BEEN CANCELED?
If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at customerservice@nihaobabe.com
(remember to include your original #NHB order number) and we’ll take a look!
I DON'T SEE THE OPTION TO SELF-CANCEL! WHAT DO I DO?
If you're unable to see the option to self-cancel, or if your order contains a gift card, please email us at customerservice@nihaobabe.com as soon as possible (including your #NHB order number and cancel/change request) and we can help!
